Selected work
Different work. The same discipline.
Two examples of how complex work became clearer and easier for people to act on.
Case 01
FTIS 2026
One festival. One public journey.
FTIS had strong programmes and significant public interest. The challenge was making the wider festival easier to understand, navigate and explore.
The strategic work connected public messaging, visitor flow, programme discovery, execution and measurement.
What became clearer
- Where visitors begin
- How programmes connect
- What visitors could explore next
Outcome: Several strategic principles later became visible across FTIM 2026's live visitor experience.
View FTIS case study
- Built
- Strategic audit | Execution playbook | Public messaging | Visitor journey | Programme discovery | Measurement tools
- Result
- A clearer architecture for how the festival could be understood, explored and carried into execution.
Case 02
BOS Portal
One business. One way of working.
Bali Escape had important operating knowledge distributed across people, messages, documents and memory.
BOS brought daily work, trips, SOPs, learning, approvals and performance visibility into one clearer operating environment.
What became clearer
- Daily work and ownership
- Trip delivery and standards
- Learning and performance visibility
Outcome: From founder-held knowledge to one shared way of working.
View BOS case study
- Built
- Trip management | Tasks | SOPs | Operations Academy | Approvals | KPI visibility | User Manual
- Result
- One shared operating environment for daily work, guest delivery, learning, approvals and relevant performance signals.
Have work that feels harder to understand or run than it should?
Start with what feels messy.